I have considered writing about this for several weeks though until today I felt it was more of a personal mission than a Blog worthy message. When I arrived at work today there was an email from a builder in Texas inquiring about website services and online marketing. The email had the company name, website address, phone number, name and details of when the builder wanted a new website launched (60 days) so I picked up the phone and called him to find out more about his business and how we may assist.
The first questions I ask anyone is “how did you find our company?” to which his reply was “another website company trying to sell me a website gave me your name”. He further elaborated that the sales person from the other website company had been so persistent and gone on for weeks about Builder Consulting that he simply had to go look us up on the Internet and find out what would cause someone to be so insecure they had to name another company, by name, as someone they “better not work with…” although he had never heard of our company or mentioned our name previously.
After spending a few minutes online researching website development firms and specifically our firm since he had been told by a sales person NOT to contact us he was comfortable enough to send an email request through one of the 12 websites he found pertaining to our company to speak with someone himself. When we spoke he was clear about his business needs and goals, inquired if we knew the other company (at which point I shared I knew who they were but would rather speak about how Builder Consulting can provide solutions than gossip about another firm) and we proceeded with a 30 minute conversation about his business.
By the end of the conversation the company on the other end of the phone became a customer requesting an agreement to begin working with Builder Consulting. He stated openly that the other company he had been speaking with was so negative and focused on why he should not work with other companies, while our conversation was simply about his business needs and what Builder Consulting would do to assist him.
The culture of a business or individual shows clear to others, short term gains may be made through negative marketing or slanderous claims about companies that may be considered competitors but those gains will never last. When a company we have never spoken with contacts us and becomes a customer simply because someone was so scared of trying to sell their work based on quality, service, results and innovation then it becomes quite clear that happiness in business and life ultimately determines success.
If an individual or business needs to say bad things about another to sell their products or services then they simply must not have a good enough product or service to be sold on its own standing – most companies are smart enough to realize this.
Robert ‘Dot Com’ Jackson
Building Better Websites and Technology Solutions Since 1995